The Cross Design Reviews
(Rated by 5 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.2
Base on 5 Reviews
Ratings by Feature
Ratings by Feature
- Shipping & Delivery4.5
- Return Policy4.7
- Customer Service5.0
- Good Value4.0
- Price & Quality5.0
Recent Customer Reviews (5)
Anne Castro
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Xavier Ayot
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Edward Davison
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Antoinette Courcelle
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Leslie Stall
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The Cross Design Pros & Cons
Pros
1
High-quality, handcrafted furniture and decor: Products like the Stephanie Bed are designed and made in Vancouver with attention to detail such as deep diamond tufted headboards and sturdy metal frames with wood slats.
2
Complimentary fabric samples: Customers can order up to 5 free fabric swatches delivered to their door, helping them make informed choices about materials before purchasing.
3
Expert styling services: The company offers personalized styling consultations led by talented stylists under the creative direction of Stephanie Vogler, enhancing customer experience.
4
Boutique interior design firm connection: Owned by the same team as The Cross Interior Design, which has won multiple Houzz awards and serves both residential and commercial clients in Vancouver and beyond.
5
Established local presence: Operating since 2003 with a showroom located in Vancouver’s Yaletown district, providing a trusted physical location for customers to visit.
CONS
1
Age restriction on website content: Visitors must be 18 or older to view certain parts of the site or shop products online, which may limit accessibility for younger users interested in browsing or gifting ideas.
2
Limited geographic focus for physical services: While remote design services are offered globally, most hands-on interior design work is focused around Vancouver and nearby areas.
3
Potentially higher price point due to boutique nature: As a boutique firm offering handcrafted items and personalized service, prices may be higher compared to mass-market furniture retailers (though specific pricing details were not provided).
The Cross Design Features and Benefits
Features
High-quality, handcrafted furniture and decor
Products like the Stephanie Bed are designed and made in Vancouver with attention to detail such as deep diamond tufted headboards and sturdy metal frames with wood slats.
Complimentary fabric samples
Customers can order up to 5 free fabric swatches delivered to their door, helping them make informed choices about materials before purchasing.
Expert styling services
The company offers personalized styling consultations led by talented stylists under the creative direction of Stephanie Vogler, enhancing customer experience.
Boutique interior design firm connection
Owned by the same team as The Cross Interior Design, which has won multiple Houzz awards and serves both residential and commercial clients in Vancouver and beyond.
Established local presence
Operating since 2003 with a showroom located in Vancouver’s Yaletown district, providing a trusted physical location for customers to visit.
Extensive In-Store Experience
The Cross offers an 8,500 square foot heritage building space in Vancouver’s Yaletown district, designed to be warm, inviting, and inspiring for customers.
Diverse Product Range
They feature 12 in-store departments covering a wide variety of refined décor and accessible design products curated by their Creative Director.
Styling Services & Gift Registry
Customers can access styling services to help personalize their spaces. Although gift registries are no longer offered online, beautiful gift cards are available for special occasions.
Curated Online Shop
Their online selection reflects the Creative Director’s favorite picks from the broader catalog available in-store. They provide detailed fabric information and care advice for furniture purchased.
Signature Design Styles
The Cross showcases several distinctive interior design looks such as Beachside Beauty (natural elements with coastal vibes), Refined French Elegance (subdued vintage with organic curves), and polished feminine styles featuring luxurious textures like silk and velvet combined with bold lighting elements.
Highly personalized shopping experience
Supported by expert stylists.
Access to unique curated collections
Blending natural materials, timeless elegance, and contemporary fashion-forward interiors.
Comprehensive customer support
Including fabric care guidance to maintain product longevity.